The Qantas Group faced intense operating conditions and a growing cost base, driving the need to embed a culture of organisational transformation that was sustainable. Investing in leaders was critical in delivering this, but challenging in an environment of cost reductions.
Sustainable development programs for executive and senior leaders were designed to enable effective, consistent Group leadership. The programs were visibly supported by the Board and executive team and aligned to the organisation’s strategy. Costs were reduced by in-house design and delivery, while drawing on external expertise as required.
The Executive and Senior Leaders Development Programs have enabled more effective and consistent leadership and created solid networks across the Group. They have equipped leaders with skills and tools to support the business in embedding a culture of transformation and in achieving record financial, customer and people results.