Operating from Australia, with sites in over 15 countries, it became clear in 2013 that a potential risk to health, safety and work performance was arising due to the lack of awareness of cultural practices and norms. This was having an impact on communication and productivity across the global business.
INPEX developed a cross-cultural awareness program focused on building practical and personalised cultural competency across the business. Many individual initiatives provided specific support to INPEX personnel to manage a variety of complex cultural situations while also focusing on developing intercultural relationship skills and narrowing the cross cultural communication gap.
Significant improvement to cultural understanding across the business, including ownership of personal and team safety by individuals has been achieved. Their personnel now readily challenge stereotypes and appreciate the benefits of cross-cultural collaboration. The impact is measured using empirical research via management and peer-review discussions, course assessment, and business-wide surveys.