Through consultation with their franchisees, field team and function leads, The Coffee Club identified many areas of opportunity within their business processes in operations, training, communication and HR. They needed a common ground to house documents, tools and resources and provide scalability for their training as they continued to grow.
The Coffee Club's initial strategy was to employ an LMS platform which provided solutions to these needs and after consultation with the network and considerable research they were introduced to World Manager which could provide a host of tools that could streamline their disjointed training, communication, operations and HR processes.
Today, their LMS platform is accessed by 4300+ employees, and has seen the following results to date:
3000+ location reviews have been completed
433,000+ training modules, 28 webinars and 1560+ workplace assessments have been completed
Streamlined network communications in place
A full WHS suite ensuring compliance and ease
A user-friendly platform with reporting capability
Better control over recruitment