"DHS has shown impressive results with respect to increases in indigenous staff, dramatic reductions in employee turnover, and significant increases in the use of flexible work schedules." – Wayne Cascio
The Department of Human Services is responsible for the delivery of policy advice, support services and payments as well as support providers and businesses through efficient service delivery.
On 1 July 2011, the Human Services Legislation Amendment Act 2011 integrated Medicare Australia and Centrelink with the Department of Human Services/Child Support Agency.
As at 30 June 2014, the department comprised 34,773 employees based right across Australia. During 2013-14, the department made over $149.4 billion in payments and will deliver services to every single Australian at some point in their lives.
The integration of three organisations represents one of the largest transformations in Australian Public Service history. This 10-year change program is not just about efficiency but is focussed on making it easier for all Australians to access the services they need.
To achieve this, the department has transformed its entire organisational structure, culture, strategic and operational functions through 'Service Delivery Reform'.
Importantly, the department has placed a great focus on supporting its people through these changes by working with them to shape the future and build their skills and capabilities to support departmental outcomes at all levels.